Troubleshooting Qatar Visa Status Errors: A Practical Guide

Overview

MOI or Metrash2 portal errors can frustrate applicants—this guide helps decode and fix them.

1. Common Status Errors & Causes

• Visa number not found: Wrong or incomplete visa number.

• Passport mismatch: Input mismatch in passport number or nationality.

• “Under Security Check”: Still processing—normal status for 10–14 days.

• Portal loading error: Cache or browser incompatibility.

• No status update: Recent uploads may require 48–72 hours processing.

2. Solutions & Workarounds

• Double-check entries: visa/passport number and nationality.

• Use incognito mode or another browser.

• Clear cookies and cache.

• Wait 48–72 hours for recent updates.

• Contact MOI helpline or use a PRO; escalate if unresolved after 14 days.

3. When to Seek Help

• Email or call MOI if no update after 2 weeks.

• File a complaint if persistent errors occur.

• Have documentation ready to expedite assistance.

✏️ FAQs

Q: What if the portal says “invalid number”?
A: Ensure your visa number is the full 15 digits—double-check your email.

Q: Status remains blank for days—what to do?
A: Wait 48–72 hours, then retry. If no change after 7 days, contact MOI.

Q: My passport number shows mismatch—what now?
A: Re-enter accurate passport number and nationality exactly as they appear on official documents.

Q: Portal is unresponsive—any alternate ways to check?
A: Use the Metrash2 app or try incognito browser mode.