Metrash App in Qatar: A Complete Guide for 2025

May 6, 2025
Metrash App in Qatar: A Complete Guide for 2025

In Qatar’s ongoing journey toward digital transformation, the Ministry of Interior (MOI) has taken a major step by retiring the legacy Metrash2 app and introducing the upgraded Metrash app. This newly enhanced mobile application is designed to serve both Qatari citizens and residents more efficiently by offering a wide array of government services directly on their smartphones.

This guide explores everything you need to know about the Metrash app—its features, how to use it, common issues, and the improvements that make it essential in daily life for anyone living in Qatar.

What is the Metrash App?

The Metrash app is an official mobile platform developed by Qatar’s Ministry of Interior. It is a free app that allows users to complete a wide range of government transactions remotely, without needing to visit service centers. It brings over 400 services to users’ fingertips—covering personal, traffic, visa, residency, company, and certificate-related tasks.

The application supports both Arabic and English interfaces, along with other regional languages, to accommodate Qatar’s multicultural population.

Top Features of the Metrash App

1. Personal and Identity Services

  • View and renew Qatar ID (QID)

  • Update passport details

  • Report lost IDs

  • Access a digital wallet containing important documents like QID, driver’s license, and vehicle registration

2. Visa and Residency Services

  • Apply for family and work visas

  • Renew or cancel residency permits

  • Track visa application status

  • Issue return permits for residents who are outside Qatar for over six months

3. Traffic and Driving Services

  • View and pay traffic violations

  • Transfer vehicle ownership

  • Renew or replace driving licenses

  • Request a vehicle exit permit

  • Access Istimara (vehicle registration) services

4. Certificate Requests

  • Apply for police clearance certificates

  • Request travel permits for minors

  • Get residency certificates for housing or official use

5. Company and Employer Services

  • Access and manage sponsored employee data

  • Apply for new work visas or renew existing ones

  • View company establishment details

  • Update labor sponsorships or cancel them

6. Notifications and Alerts

  • Receive real-time updates on application statuses

  • Get reminders for document expirations and fines

7. Enhanced User Security

  • The app includes biometric login, OTP-based activation, and data encryption to ensure personal information is protected at all times.

New Improvements in the Latest Metrash Version

  • Revamped User Interface: A cleaner, faster, and more intuitive interface makes navigation easier.

  • Faster Processing Times: Enhanced backend integration leads to quicker service processing and fewer errors.

  • Multi-Device Access: Users can activate the app on up to two devices simultaneously.

  • Expanded Language Support: The app now supports more languages, including French, Urdu, Spanish, and Malayalam.

  • Accessibility Updates: Optimized for screen readers and improved accessibility options for users with disabilities.

How to Register and Activate the Metrash App

  1. Download the App from your device’s app store.

  2. Enter QID Number and Expiry Date to begin the process.

  3. Verify Your Mobile Number (must be under your QID).

  4. Send an Activation SMS to receive a verification code.

  5. Enter the OTP and Set a Password to complete the setup.

Once completed, you will have access to all services, and your session will remain logged in unless manually signed out.

Who Can Use the Metrash App?

  • Qatari Citizens: Can access all services including family visa applications, document renewals, and police certificates.

  • Expatriate Residents: Can renew QIDs, apply for family visas, and use traffic services.

  • Company Representatives: Authorized individuals can manage business-related services including employee visas and sponsorship data.

Common Issues and Solutions

Problem: Mobile Number Not Recognized

Solution: Make sure the number is registered under your QID at your telecom provider.

Problem: App Not Working After Update

Solution: Clear the cache or reinstall the app. Also ensure your device meets the minimum OS version (Android 10 or iOS 13 and above).

Problem: Can’t Activate on a Second Device

Solution: Use the original device to approve the new activation. Only two devices are allowed.

Problem: Unable to Receive OTP

Solution: Check that you are not using a dual SIM device with the wrong line selected. Also verify network coverage and SMS balance.

Security and Data Privacy

The Metrash app follows strict security protocols including:

  • End-to-end encryption of personal data

  • Two-factor authentication during registration

  • Regular security updates and compliance with MOI regulations

Users are advised not to share their login credentials and to report any suspicious activity directly to MOI.

Why Use the Metrash App?

  • Saves Time: No need to visit service centers for most procedures.

  • Available 24/7: Services can be accessed anytime, even on public holidays.

  • Environment-Friendly: Reduces the need for physical paperwork.

  • Multi-Service Platform: Consolidates services from different MOI departments into one app.

  • Bilingual Support: Easy to use for both native Arabic speakers and the large expat community.


Frequently Asked Questions (FAQ) about the Metrash App

1. What is the difference between Metrash and Metrash2?

Metrash is the updated version of the older Metrash2 app. While Metrash2 offered a broad range of MOI services, the new Metrash app includes a redesigned interface, better performance, multi-device support, additional languages, and expanded services.

2. How many devices can I use with one Metrash account?

You can activate the Metrash app on up to two devices at the same time. To activate it on a second device, you’ll need to approve the request from your first registered device.

3. Can I use the Metrash app outside of Qatar?

Yes. You can use Metrash while abroad as long as the mobile number registered with the app is active and can receive SMS. Many services, such as visa follow-ups, ID renewals, and certificate applications, can be accessed from anywhere.

4. Is there a fee for using Metrash services?

The app itself is free to download and use. However, some services—such as visa applications, ID renewals, and certificate issuances—may have associated government fees, which are clearly shown before payment.

5. What should I do if I don’t receive the OTP during registration?

Make sure:

  • Your mobile number is registered under your QID.

  • You're using the correct SIM if your phone supports dual SIM.

  • You have SMS balance and good signal strength.
    If problems persist, contact your mobile service provider or visit the MOI service center.

6. I forgot my Metrash password. How can I reset it?

To reset your password:

  1. Open the Metrash app.

  2. Click “Forgot Password” on the login screen.

  3. Enter your QID and follow the verification steps to set a new password.

7. How do I check the status of a visa application on Metrash?

Navigate to:

Visa Services → Visa Follow-Up
Enter the application number or QID of the applicant to track the status.

8. Can companies use the Metrash app to manage employee affairs?

Yes. Authorized company representatives can use Metrash to:

  • Apply for and renew work visas

  • Update labor sponsorship data

  • Check fines or violations under the company
    Company owners must register their establishment under their QID to access company services.

9. Does the app support fingerprint or face recognition login?

Yes, if your device supports biometric authentication, you can enable fingerprint or face ID login under Settings > Security Options in the app.

10. What documents can I store in the Digital Wallet section of Metrash?

The Digital Wallet allows you to store and access:

  • Qatar ID (QID)

  • Driver’s License

  • Vehicle Registration (Istimara)

  • Passport copy (if updated)
    These digital versions are accepted during routine inspections and checkpoints in Qatar.

11. Can I report lost documents through the Metrash app?

Yes. Go to:

Personal Services → Report Lost Document
Select the type of document lost and submit your report. A confirmation message will be sent, and you can request a replacement through the same app.

12. Is Metrash available in languages other than Arabic and English?

Yes. The latest version of the app now supports several additional languages including:

  • French

  • Malayalam

  • Urdu

  • Spanish
    This helps cater to Qatar’s diverse expatriate population.

13. What do I do if the app crashes or doesn’t open?

Try the following:

  • Ensure your device is updated (Android 10+ or iOS 13+).

  • Clear the app cache or data.

  • Uninstall and reinstall the latest version of the app.

  • If the issue persists, contact the Ministry of Interior’s technical support.

14. Are Metrash services available 24/7?

Yes. The app is available 24 hours a day, 7 days a week, including public holidays. Some services that require backend verification may still follow official working hours, but requests can be submitted anytime.

15. Can I pay fines directly through the Metrash app?

Yes. You can pay:

  • Traffic fines

  • Visa-related fees

  • Document processing fees
    Secure online payment is available via credit/debit card through the integrated payment gateway.

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